Lead Home Care Agency

The Lead Home Care Agency (LHA) model is a new model of care that provides a more seamless experience for patients, caregivers and health care providers to improve patient outcomes and population health while also being more cost-effective. The LHA model provides enhanced and more integrated supports throughout a patient’s care journey, including the transition from hospital to home.

Features of the Lead Home Care Model

VHA’s Lead Home Care Agency Model provides:

Contracting health providers & vendors: In addition to providing front-line services, VHA will subcontract with various partner SPOs and equipment, supply and pharmacy vendors to support a program in a given geography.
Navigating Care: Connecting clients to various care services across the continuum to meet their needs.
Coordinating & Scheduling: Backoffice team supports management of client records, referral assignments and home care coordination.

Program Management: Providing resources to support the development, implementation and growth of the program utilizing co-design values.
Contract Management: Development of contracts to ensure program and legal requirements are met, compliance processes confirmed, and clear understanding of parties’ responsibilities established. This also includes ongoing contract management and enforcement.
Quality & Best Practice & Design Support: Identify/support best practices and provide recommendations or develop standards, policies, and programs to address gaps, needs, and develop and deliver education as required and models of care as needed.

Digital Health Record Cloud-based clinical information systems that support the delivery of client care via client scheduling, clinical documentation, providing families access to relevant information, and facilitate communications with the care team. Reporting utilizing our data warehouse to provide data visualization to monitor and support improvements in service delivery. Collaborative Workspace to allow real-time communication between partners.

VHA Home HealthCare as a Lead Home Care Agency

VHA Home HealthCare (VHA) partners with hospitals as part of coordinated, integrated, and transition-to-home teams providing clients and caregivers with

A primary point of contact throughout their recovery
Access to a 24/7 phone line for assistance, available to clients, their families and caregivers
One consistent and coordinated team at VHA

Learn more about Integrated Care at UHN (download PDF) and North York CARES (visit page).