The myVHA Client Portal is currently undergoing a significant upgrade with many new features coming in 2025 that are designed to enhance user experience, simplify processes and provide new means of communication between clients and VHA Home HealthCare (VHA). These updates are part of our ongoing commitment to continued co-design of myVHA with clients and caregivers, using their lived experiences to inform upgrades and deliver the best possible service to our clients.

The myVHA Client Portal is an easy-to-use, secure online platform that provides clients with easy access to their schedules and information about their care. Learn more about the myVHA Client Portal.

Secure Messaging Tool

The secure messaging tool is another notable addition to the myVHA Client Portal that supports communication between our clients and coordinators at VHA’s offices. This tool provides a safe, encrypted platform for exchanging sensitive information while ensuring that all messages remain confidential and protected from unauthorized access. Clients can send questions and comments through the secure messaging tool directly to their coordinator regarding their care.

When we launch the secure messaging tool, VHA’s Client Care Office team members will answer questions that are submitted during regular business hours (8:30am – 4:30pm) within the same day.

The secure messaging feature also maintains a secure, detailed and organized record of all interactions, which can be easily referenced for future needs.

By adding secure messaging as an additional mode of communication, our clients can choose the method that best suits their preferences and needs for contacting VHA’s Client Care Office team, whether it be through the myVHA Client Portal, by e-mail or by phone call.

Evha Chatbot

Clients told us they’d like more support navigating all that myVHA has to offer. One exciting new feature in development to address this is the Evha (pronounced “Eva”) chatbot assistant. Evha is an interactive tool designed to assist clients in real-time using artificial intelligence, offering instant responses to questions related to the use and navigation of the myVHA Client Portal and information on the VHA website. Clients can ask our Evha chatbot questions like “How do I cancel my visits for tomorrow?” or “Where can I find out who my nurse is next Thursday?”, and more, and within moments Evha will provide step-by-step instructions on how to find this information on the portal.

Benefits of the Evha chatbot include:

• 24/7 Availability: The chatbot is available around the clock so clients can get the help they need at any time, even outside of regular business hours.
• Instant Response: Clients receive immediate answers to their questions, reducing wait times, improving client access to information and overall client experience.
• Efficiency: By providing answers to regularly asked questions, Evha frees up time for VHA team members so we can respond to all our clients more quickly and effectively.

By integrating the Evha chatbot into the myVHA Client Portal, we aim to provide a more responsive, user-friendly experience to meet the needs of our clients and caregivers.

Care Team User Logins

Another new feature that we are pleased to introduce later this year is a secondary user login to the myVHA Client Portal that will enable multiple caregivers and family members to access their loved one’s file in myVHA.

The primary account holder can customize access for new users by allowing “View Only” to view but not change information in the portal, or “Full Access,” which enables use of all myVHA features.

The care team login feature strives to bring more ease to our client’s caregivers and families by allowing them to securely use the myVHA Client Portal to view schedules, records and more.

User Experience Upgrades

Several design changes have been made to the myVHA Client Portal to improve usability for our clients. These user experience upgrades include:

• A more prominent “logout” button on the top of the page.
• More information is now available via the quick tiles to see which staff or service provider will be arriving for an upcoming client visit.
• A new footer at the bottom of the page provides easy access links to VHA-related websites.

We encourage all of our clients to register for the myVHA Client Portal if you haven’t already so you can make use of these new features as they are released in 2025.

If you have any questions regarding the new features or general questions about the myVHA Client Portal, please email our myVHA Support Team at myvha@vha.ca.