To help keep everyone as safe as possible during COVID-19, VHA Home HealthCare is asking that all clients wear a mask during visits from VHA care providers, particularly when receiving care in close contact, within 2 metres or 6 feet. We understand there will be a few clients who cannot tolerate a mask because of their medical condition.

Please note that care will not be withheld if a client is unable to wear a mask.

Clients can either wear cloth masks or medical grade masks, except in cases where a client has been diagnosed with COVID-19 or may have COVID-19 in which case medical grade masks are required.

If a client does not have a mask, VHA staff and service providers will provide one and ask the client or family obtain a mask for future visits.

Public Health Ontario’s Non-medical Masks and Face Coverings Factsheet (Download PDF)

For instructions on how to make a home-made mask, please visit Public Health Ontario’s website. If you have any difficulty getting or making a mask please speak to your worker, their supervisor or care provider who will do their best to help you.